FAQ

1- How do I place an order? To place an order, simply:

• Browse our collections and select the items you like.

• Choose your size, color, and quantity, then click "Add to Cart."

• Go to your cart and click "Checkout" to proceed with payment and delivery details.

4. What payment methods do you accept?

We accept various payment options including:

• Credit/Debit cards (Visa, MasterCard, etc.)

• PayPal

• Bank transfers

• Other local and international payment methods as listed at checkout.

5. How long will it take for my order to arrive?

Delivery times depend on your location and the shipping method selected:

• Domestic orders typically take 3-7 business days.

• International shipping may take 7-21 business days.

You’ll receive tracking details once your order has been shipped.

6. Do you offer international shipping?

Yes, we ship to many countries around the world. Shipping costs and times vary based on the destination. Please refer to the shipping information at checkout for more details.

7. Can I track my order?

Absolutely! Once your order is dispatched, you’ll receive an email with a tracking number so you can monitor its progress.

8. What is your return and exchange policy?

We want you to be happy with your purchase! If you're not satisfied, you can return or exchange items within 30 days of receiving them. Items must be in their original condition (unworn and with tags attached). Please visit our Returns & Exchanges page for more details.

9. How do I return or exchange an item?

To return or exchange an item, follow these steps:

• Contact our customer service team to request a return or exchange.

• You'll receive instructions on where to send your item.

• Once we receive and inspect the returned item, we’ll issue a refund or send the exchange.

10. Can I cancel or modify my order after placing it? Yes, but only if your order hasn’t been shipped yet. Please contact us as soon as possible if you need to cancel or make changes to your order.

11. What if an item is out of stock?

If an item is out of stock, you can sign up for restock notifications by entering your email on the product page. We’ll notify you when the item is available again.

12. Do you offer discounts or promotions?

Yes, we offer seasonal sales, promotions, and discounts! Subscribe to our newsletter to be the first to know about upcoming deals and exclusive offers.

13. How can I contact customer service?

You can reach out to our customer service through our Contact Us page or directly via the link : altemo.shop/pages/contact-us 

14. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are the perfect present and can be used towards any purchase.